FAQ

What happens after I have ordered and paid? 

We place the ordered products in a padded envelope and send it on its way. Once we have received your payment, we prepare and ship your order immediately. The order will be delivered by your local postal service. The time it takes to receive your order depends on your location, but normally takes no more than a week for customers within Europe. 

How long does it take before I have received my order? 

As explained above, you can expect your order to arrive within a week. 

Are there additional shipping costs?

Shinerzz does not have additional shipping costs. The shipping costs of our products are already taken into account in the listed prices. 

Can I receive a free sample?

We do not provide free samples. We do offer small quantities of our products against affordable prices. You can purchase one of our products for as little as 20 euro, and that includes shipping costs. If you have any doubts about the quality of our products, you can contact us or read the reviews of our previous customers.

What happens when my order fails to arrive?

Provided that you address is stated correctly, our orders almost always arrive. In rare cases, it can occur that your order fails to arrive. If you have not received your order within two weeks after payment, you can contact us, and we will figure out a solution. 

What packaging do you use?

Our products are always packaged carefully and discretely. Our website our products are never mentioned. We normally use a generic padded envelope. If you have special requests, such as a gift card so the mail appears to be from someone else, please contact us.  

How can I pay by bank transfer?

Place your desired products in the shopping cart. After filling in your details, choose for bank transfer as payment method. Log in to your personal bank account, and transfer the correct amount of money to our bank account: NL60BUNQ2038861773 on the name of Shinerzz. Take a picture or screenshot of your bank transfer and sent it by e-mail to info@shinerzz.nl or by Whatsapp to +316 19673371. After receiving proof of payment, we start preparing your order. 

How can this be legal?

As is commonly known, it is illegal to sell drugs. In most European countries, all chemicals considered to be illegal drugs are explicitly mentioned in the law.  When a chemical substance is not mentioned in these laws, the substance is not illegal, and can be freely traded. This also goes for chemicals with similar characteristics to illegal drugs, such as the ones we sell on Shinerzz.

Why are your products provided with the warning “Not for human consumption” ?

Our products have effects which are similar to illegal drugs. Due to this fact, there are risks associated with consumption. If you nevertheless want to consume our products, this is completely at your own risk. At the very least, you should make sure you have educated yourself on the effects, and note that combinations with alcohol or medicines can be especially dangerous.  


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